Botail By Jeffrey Shipping Policy
Currently, all in stock orders are packaged within 2-3 business days or maybe sooner (this does not include weekends and holidays) after the order is placed. (Pre-order or Special Order please allow 3-6 weeks before shipping). Botail will be Made to Order on those items and will take longer. Once dropped off at the post-office, first-class packages take an additional 5-7 business days while priority takes 1-3 business days. You will receive an email when your order has been packaged with confirmation and a tracking number.
If you need your order by a certain date, please email us at firstname.lastname@example.org and we will do everything in our power to get your order to you in time! Please DO NOT use the "special instructions for seller" area or Instagram DMs or Facebook Messenger to request a rush on packaging as we may not see your message in time. Thank you so much for your support!
NOTE TO INTERNATIONAL CUSTOMERS:
Due to restrictions as a result of COVID-19, international packages are taking up to 3 months to arrive and some packages are being lost in transit. We are still offering international shipping; however, we are not responsible for the package once it has left our hands and will not be able to provide replacements for lost international orders. Please note that you are ordering at your own risk.
If you would like to cancel your order as a result of this situation, please respond to this email email@example.com and we will process a refund and cancellation. Thank you!