RETURNS

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange.

 

To be eligible for a return, your items must be in the same condition that you received it, and in its original packaging.

 

 non-returnable items

* Gift cards

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To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

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If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at botail@yahoo.com.

 

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately some sale items cannot be refunded if all sales are final.

 

Exchanges (if applicable)

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We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at botail@yahoo.com and send your item to:

Botail by Jeffrey

3876 Dublin Ave

Los Angeles, Ca. 90008

 

Gifts

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If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

 

Shipping

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To return your product, you should mail your product to:

Botail by Jeffrey 

3876 Dublin Ave

Los Angeles, Ca. 90008

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.