Refund Policy

Returns

We want you to love your purchase! If you are not completely satisfied, you may return your item within 30 days of delivery.
Unfortunately, we cannot offer refunds or exchanges after this 30-day period.

Eligibility Requirements:

Items must be in their original condition and packaging.
A receipt or proof of purchase is required.

Non-Returnable Items:

Gift cards
Items not in original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery

⚠ Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or denied.

If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card company, as posting times may vary.
Contact your bank, as processing delays can occur.

If you’ve completed these steps and still haven’t received your refund, please email us at botail@yahoo.com.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items and final sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email us at botail@yahoo.com and send your return to:

Botail by Jeffrey
3876 Dublin Ave
Los Angeles, CA 90008

Gifts

If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift or was sent to the gift giver, we will issue the refund to the gift giver.

Return Shipping

Please mail your return to: